1. Run a Financial Comparison Report
A great place to start is to run a Profit and Loss statement comparing this month, quarter, or year-to-date, to last year’s corresponding periods. It’s always good to have a point of reference to see what numbers have changed in the business. Researching these changes can reveal the causes for variances. This exercise alone will allow those numbers to pop into view, creating a productive discussion for solutions and possible next steps. Here are a few sample questions to get the brainstorming started.- Review the gross profit by product line. What information does that reveal?
- Are revenues higher or lower? What’s happened to COGS and expenses?
- Are those costs related to higher revenue, or have expenses in general increased compared to the prior period? Are the increases under your control?
- Does it make sense to adjust pricing on goods or services (temporarily or permanently) to include the increases? Will the marketplace allow it?
- Is this a good time to research new vendors, seek different processes, or automate some of your systems to reduce costs?
2. Start With Vendor Negotiations
Let’s start with gas prices. This specific challenge impacts customers’ buying decisions at the gas pumps and informs businesses’ acquisition, production, and distribution decisions. Fuel powers our global economy and affects our bottom lines, yet passing along additional fuel costs to the customer may not be the best option. Successful business owners know that whatever the current “storm” (war, pandemic, recession, inflation, you name it), they can try negotiating lower costs and/or increasing revenues. The result is that they often improve their bottom line while also helping out their fellow business owners, customers, and employees. Staying in business is good for everyone. Even in normal times, it’s best to review contracts and costs with vendors on a routine (maybe yearly) basis. Sometimes these global upheavals create opportunities to support local vendors, save on shipping and freight costs, and perhaps even affect climate change.3. Increase Cash Flow
You can increase your cash flow with a few simple changes. Good cash flow depends on two main factors: 1) Getting the money quickly and 2) Keeping that cash longer. Two areas directly impact cash flow: accounts receivable and accounts payable. Review A/R and A/P reports regularly to understand and gain the consistency to maximize your cash flow.- Review A/R – Inflow of cash
- Review A/P – Outflow of cash
When It Makes Sense
Receive payments Quickly. Pay Suppliers Slowly.
4. Review Budgets – Have a Spending Plan
Considering current realities, this may be an excellent time to review and adjust your spending with your executive team. A budget is a great framework to work from, but when customer spending and escalating costs change substantially, it’s time to lock yourselves in a dark room and pull out the sharp pencils. Budgets are used internally to monitor costs or ensure spending is aligned with the company’s values. External economic conditions can never be predicted and usually aren’t reflected in current budgets. With the data revealed in our comparison reports from #1, you and your team can adjust budget numbers to include the increases and decreases and keep the company on track financially. If you don’t have a budget, use the information gleaned from #1 to get one started. Budgets are a great feedback report and a road map for reaching company goals.5. Improve Customer Service – Improved Relationships
High-quality interactions with people will always positively impact our lives, including our business relationships. Everyone feels the stress of financial uncertainty. Investing in a bit of kindness and empathy will pay dividends in the lives of staff, customers, and vendors. A few sample questions to get the brainstorming started.- What solutions can we provide our customers during this time?
- How can we add more value?
- Is there a way to increase value and not necessarily increase costs to the business?
- How can we improve our customer’s satisfaction as he or she interacts with our products, services, and staff?




